Support Team Manager

Company: VirtualVocations
Location: Oceanside
Posted on: October 19, 2024

Job Description:

A company is looking for a Support Team Manager to lead their customer support team and ensure high standards of service.

Key Responsibilities

Oversee the resolution of customer inquiries efficiently
Train and onboard new customer support agents
Analyze support behaviors and recommend improvements based on customer feedback

Required Qualifications

Minimum of 3 years of management experience in customer support
Proficiency in customer support software and systems
Strong leadership and organizational skills
Expertise in metric-based reporting and data analysis
Ability to motivate and mentor the support team

Keywords: VirtualVocations, Paramount , Support Team Manager, Executive , Oceanside, California

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