Assistant Director of Advising and Student Success

Company: The Regents of the University of California on beh
Location: Los Angeles
Posted on: October 31, 2024

Job Description:

Department SummaryExcelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity.Position SummaryThe Center for Advising and Student Success (CASS) is a unit within the UCLA Extension (UNEX) Student Services department. CASS's mission is to achieve positive student success outcomes by implementing a holistic academic experience for UNEX students from pre-enrollment to post-graduation.Central to the implementation of this mission are: a) a student-centered approach to success and the application of excellent customer service principles at all levels of student engagement, b) the provision of group and individualized academic counseling, professional development support, and resources to address other aspects of student life, c) the utilization of data to create scalable yet customizable services to optimize the student experience at UNEX, and d) optimizing collaborative partnerships between academic units and student services within UNEX.The Assistant Director is a data-driven, relationship-oriented supervisor with experience in enrollment advising, generalist academic advising, and/or retention advising. The Assistant Director, under the leadership of the Director of CASS, will assist in operationalizing the Center's mission of implementing generalist advising operations. These include but are not limited to group advising, 1:1 advising, advising assessment, and student programming.The incumbent will supervise and train student advisors in providing prompt customer service to prospective and current students through multiple modalities. The incumbent will identify areas where student support can be optimized and guide student advisors on achieving these goals. The position will guide and coach a student advising team of (10+ advisors) in resolving complex advising, procedural, and operational issues. The incumbent will liaise across the organization to improve student success outcomes.The incumbent will also partner with and assist the Director in implementing a data-driven student advising framework, as well as develop scaled-up yet accessible programs like student orientation, success programs, and staff training. They will recruit, hire, and mentor student advisors, and assist in policy, operations, and process development.The Assistant Director works independently with consultation, is procedure-oriented, and demonstrates the ability to leverage technology for student advising. They pursue continuous professional development to apply evidence-based best practices in student advising. The Assistant Director is highly collaborative and works closely with the core CASS team to fulfill UCLA Extension's Student Success mission. The incumbent will also promote UCLA Extension's commitment to lifelong learning in the planning and execution of their duties.Salary & Compensation*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit to discover benefits that start on day one, and to calculate the total compensation value with benefits.Qualifications

• 3 - 5 years Minimum of progressively responsible professional experience in enrollment advising, academic advising, and customer service. (Required)
• Demonstrated experience and skill in counseling and advising students regarding academic coursework, professional development, and student life as it relates to academic achievement. (Required)
• Demonstrated excellence in serving students with diverse backgrounds and experiences. (Required)
• Commitment to collaborating and partnering with UNEX stakeholders to ensure shared success in student service. (Required)
• Ability to function independently with minimal supervision, yet be collaborative, team-oriented, and responsive to the requests/needs of all center personnel. (Required)
• Skilled in public speaking, interpersonal, and intercultural communication. (Required)
• Excellent writing and verbal communication skills. Demonstrate comfort with using multiple forms of communication in the course of executing day-to-day duties. (Required)
• Ability to analyze data, work requirements, and institutional policies, and explain them to students, advising staff, and other stakeholders as needed. (Required)
• Attention to detail in designing, writing, and implementing procedures, and workflows, with the goal of putting the 'student first' and 'student-advisor relationship' in each framework. (Required)
• Strong understanding of, and strict adherence to student rights laws like FERPA, Title IX, Clery Act (among others), institutional (UC, UCLA, UNEX) policies, and state laws as applicable. (Required)
• Ability to honor confidentiality and handle confidential/sensitive matters with discretion and tact. (Required)
• Experience in data-driven customer service, and the ability to use technology to scale student service. (Preferred)
• Basic knowledge of immigration procedures and policies for international students requiring I-20s to obtain an F-1 visa status to study at UNEX, CPT during their course of study, and OPT upon completion. (Preferred)Education, Licenses, Certifications & Personal Affiliations
• Bachelor's Degree in education, psychology/human development, counseling, business, or a related field and/or equivalent training and experience. (Required)
• Master's Degree in education, counseling, business, or related field. (Preferred)Special Conditions for Employment
• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.Schedule8:00 am to 5:00 pmComplete Position Description
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Keywords: The Regents of the University of California on beh, Paramount , Assistant Director of Advising and Student Success, Executive , Los Angeles, California